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Support

Answer the ticket that puts the most revenue at risk.

Every ticket is tied to a deal and its people, with a response time, so you can see what is at stake before you reply.

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No per-seat enterprise pricing.

Support tickets

  • Queue, board and table views
  • Priority and response time
  • Tickets in SLA, and past due
  • Deal, stage and value on every ticket
  • Highest-impact ticket today

In short

CloudTeams Support tracks client tickets alongside the deals they belong to. Tickets have priorities with response times, such as same day for urgent, a live count of tickets in SLA, and a view as a queue, board or table. Each ticket shows the deal, its stage and its value, and an insight surfaces the highest-impact ticket today.

Response timesBy priority, with a live in-SLA score
Deal valueSee the stage and amount behind each ticket
ViewsQueue, board or table, with search

Works with Home and Dashboards, Sell, Ask CloudTeams. Last updated October 2, 2026.

The problem

What gets in the way today.

Tickets live apart from deals

You cannot see what an unhappy client is worth.

Response times slip quietly

Nobody sees a ticket go late until the client says so.

Every ticket looks equal

The one that threatens a renewal sits behind easy ones.

What you get

A closer look at Support tickets.

Tickets

A queue that knows what is at stake.

Tickets sit on the deals they belong to, so value is never a guess.

  • Queue, board or table, with search.
  • Priority and response time, with tickets in SLA and past due counted live.
  • Deal, stage, amount and close date on every ticket.
  • Tickets also appear on the contact and deal pages.

On every ticket

  • Priority
  • Response time
  • Deal and stage
  • Deal value
  • Owner
Intelligence

The highest-impact ticket, surfaced.

A rule-based insight picks the ticket to answer first.

  • The ticket tied to the most deal value at risk.
  • How late it is, and when the response was due.
  • Open ticket, or go to the deal.

Insight

  • Highest impact today
  • Deal value at risk
  • Open ticket or open deal

How it works

Three steps, no fuss.

  1. 1

    Log the ticket

    Add it on the deal it belongs to.

  2. 2

    Watch the response time

    Priority sets how fast it needs an answer.

  3. 3

    Answer the one that matters

    The insight points to the highest-impact ticket.

Keep exploring

More from CloudTeams.

Home and DashboardsPriorities, goals and insightsLearn moreSellLeads, contacts, deals and tasksLearn moreAsk CloudTeamsChat with your business dataLearn more

FAQ

Questions, answered.

What is CloudTeams Support?

A ticket queue connected to deals, with priorities, response times and the deal value behind each ticket.

How are response times set?

By priority, for example same day for urgent. CloudTeams counts tickets in SLA and past due live.

Can I see tickets on a deal or contact?

Yes. Tickets appear on the deal page and on the contact's page.

Is the insight AI?

No. The highest-impact insight is rule-based and runs inside CloudTeams.

Can Ask CloudTeams answer ticket questions?

Yes. Ask which tickets are past their response time, and it answers from your live tickets.

See it on your own data.

Request early access and try Support tickets with your own work.

No per-seat enterprise pricing.

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